Joy Palace Hotel Nairobi, Nairobi ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Westlands Close, Nairobi, Kenya, 00101

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Twin Room

Max:

2 persons

20 m²

Bed options:

2 Single beds

Shower

room details

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Deluxe Double Room

Max:

2 persons

18 m²

Bed options:

1 King Size Bed

Shower

room details

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Standard Room with 1 Single Bed

Max:

1 person

18 m²

Bed options:

1 Single bed

City view

Shower

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Nairobi 1.4 mi

Airports

Wilson (WIL) 4.7 mi

Jomo Kenyatta (NBO) 13.5 mi

Train

Nairobi Railway Station 2.4 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Dining Experience

During my stay, I was incredibly impressed with the dining options available at the on-site restaurant. The African food they served was not only authentic but also absolutely delicious. Paired with a great selection of drinks and good music, it made for a wonderful dining experience. The prices were very affordable which made it all the more satisfying!

Joe123. USA, 2024-03-12Read full review on

Comfortable and Clean Rooms

I stayed in a Standard Single Room for four nights and it was very comfortable and clean. The room was spacious and well maintained, offering all the basic amenities that a traveler needs. I particularly appreciated the comfortable bed that ensured a good night's sleep after my long days.

Victor89. Canada, 2024-05-20Read full review on

Refreshing Showers

The bathroom was well-designed and I loved the hot water availability, which was perfect for refreshing showers after a long day of exploring. Despite some minor issues, the overall cleanliness prevailed, making it a pleasant space to unwind.

Thomas007. UK, 2024-07-15Read full review on

Great Entertainment Options

I enjoyed the media and entertainment setup in my room. The TV had a variety of channels, which was great for relaxing in the evenings. Although it was centrally controlled, I managed to catch up on my favorite shows without any issues. This added to the comfort of my stay.

CharlesM. Australia, 2024-09-10Read full review on

What’s included

General

No smoking on site
Parking
24-hour reception
Express check-in/ -out
Pets allowed
24-hour security
Baggage storage
Allergy-free rooms
Barber shop
Fire extinguishers
Key access

Sports & Fitness

Pool tables

Services

Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Outdoor dining area
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Children's menu

Spa & Leisure

Karaoke
Night club
Entertainment
Sun terrace
BBQ facilities
Leisure/ TV room
Spa & wellness center

Room features

Free Wi-Fi in rooms
Heating
Soundproofed rooms
Garden furniture
Ironing facilities

Bathroom

Free toiletries
Sink

Media

Flat-screen TV
AM/FM alarm clock

Location

Westlands Close, Nairobi, Kenya, 00101

Map view

Westlands Close, Nairobi, Kenya, 00101

City landmarks

Uhuru Highway-Kenyatta Avenue

Uhuru Park

1.8 mi

Parks

The Nairobi Arboretum

3.1 mi

Parks

Jeevanjee Gardens

1.4 mi

Museums

Nairobi National Museum

1.1 mi

Libraries

Kenya National Archives

1.9 mi

Westlands

2900 ft

Mall

Sarit Centre

2900 ft

Mbagathi Road Kws Workshop Entrance - Nairobi National Park

David Sheldrick Wildlife Trust

2.5 mi

Central Business District

1.7 mi

Zoo

Snake Park

1.1 mi

Junction of Moi Avenue

August 7th Memorial Park

2.1 mi

Harambee Avenue

Kenyatta International Conference Centre

1.9 mi

Mall

Westgate Shopping Mall

4700 ft

The Sarova Stanley

1.7 mi

Off Moi Avenue

Kencom House

1.9 mi

Nairobi

Sigiria

1.7 mi

Kazuri Beads Factory

4800 ft

Mosque

Jamia Mosque

1.6 mi

Sarit Centre

Banana Box

2300 ft

Riverside Drive Rd

Connect Coffee

2300 ft

Habitat for Humanity Kenya

2300 ft

Museums

The Maasai Market

1.3 mi

Broadway Theatre

Kenya National Theatre

2.0 mi

Museum Hill Centre

4400 ft

Parklands Rd

K1 Klub House

4000 ft

Casinos

Pink Apple Casino

2900 ft

Chiromo

2.8 mi

Kipro Centre

3.9 mi

Nearby

Kumbu Kumbu Art Gallery

900 ft

Eden Square Office Block

1600 ft

Restaurants

Namaste India Restaurant

1900 ft

Maharaja

3000 ft

Shivachi Road

Shawarma Xpress

2900 ft

Karuna Road Opposite Nine West Building

Reviews and Ratings

Feedback from previous guests about their experience.

68%

liked the hotel and would stay again

Welcoming staff

Good restaurants nearby

Small room size

Uncomfortable bathroom odor

6.8/10

Nice

Rooms

6.4

Location

7.8

Service

8.4

Dining

5.0

Augustus

United States of America, February 2025

6.4/10

My stay at the hotel had its ups and downs. The room was clean and spacious, which was a definite plus, but it was also a bit noisy at times and disturbingly lacked ventilation. The staff was incredibly friendly and even accommodated my early breakfast request, but I had some confusion about the payment process. Overall, while the cleanliness was a highlight, the noise and payment issues were less than ideal.

Rooms

7.0

The room was surprisingly clean and spacious, but it was also a bit noisy at times and had no ventilation, which made for an uncomfortable stay.

Service

8.0

The staff were super friendly and went out of their way to help, serving breakfast even at the crack of dawn, but the payment process was a little confusing.

Location

5.0

The location wasn't the best for me since the noise from the nearby nightlife was quite unbearable at times, plus it was somewhat far from the city center.

Dining

6.0

While the breakfast had some decent options like toast and eggs, it could definitely be improved as it took a long time to prepare and wasn't very elaborate.

Facilities

6.0

The hotel had basic facilities, which were adequate but didn’t stand out in any way.

Greg

United States of America, January 2025

7.2/10

My stay at the hotel was a mixed bag. The location is definitely a winner, being central and close to so many attractions and nightlife. The rooms felt a bit cramped for two people, which made things uncomfortable. The staff went out of their way to make sure we had a great stay, really treating us like family. However, the dining experience was just okay and could use some improvement.

Rooms

6.0

The room I booked for two was a little cramped, especially with the bed taking up most space. It was clean, but not ideal for comfort.

Service

9.0

The staff really looked after us, going above-and-beyond to help. They were truly friendly and made us feel like part of the family.

Location

9.0

The hotel's location is fantastic, being central in Nairobi and close to places of interest and nightlife. It felt safe and convenient.

Dining

5.0

Dining was quite simple. It felt a bit like being watched while eating, which wasn't overly comfortable. The food was alright but lacked variety.

Facilities

7.0

Facilities were decent, but nothing stood out as exceptional. Basic amenities were available.

Rebecca

United States of America, January 2025

7.0/10

I had an overall decent experience at the hotel. The short stay met my expectations, but the room was quite small and had a noticeable odor from the bathroom at night, which was uncomfortable. The service was very welcoming and made me feel like family. The location was good with convenient access to restaurants, but the noise levels could be bothersome at times.

Rooms

5.0

The room was small and had a toilet without a window, leading to an odd smell at night that made it uncomfortable.

Service

9.0

The staff was incredibly friendly and genuinely helpful, making my stay more enjoyable.

Location

7.0

The location was good, situated in Westlands with restaurants nearby, but it felt a bit far from the city center and airport. Additionally, noise was quite noticeable.

Dining

Facilities

Welcoming staff

Small room size

William

United States of America, November 2024

6.8/10

My stay at this hotel had its ups and downs. While I appreciated the effort of the staff to accommodate us and the comfort of my room once moved, the initial experience with noise from neighboring guests and an uncomfortable toilet situation was less than ideal. The location was great, very central, making it easy to access nearby restaurants and attractions, but the dining aspect left a lot to be desired with limited breakfast options.

Rooms

6.0

Initially, the room was too small with a single bed and noisy neighbors playing loud music until early morning. Thankfully, after speaking with the staff, I was moved to a quieter double room, which was much more comfortable. However, the small toilet in the first room had a lingering smell that made the experience uncomfortable.

Service

9.0

The staff were great; they helped move us to a quieter room and were always warm and friendly. I appreciated their willingness to assist, especially after the issues we faced when we first arrived.

Location

9.0

The hotel is centrally located in Nairobi, making it easy to walk to several top spots and being close to nice restaurants and shopping. This was a significant advantage and made my visit much more enjoyable.

Dining

5.0

The dining experience could use improvement, especially regarding breakfast options. There weren't many choices available, which was disappointing during my stay.

Facilities

6.0

The facilities were generally adequate, but nothing stood out as particularly exceptional. I would have liked to see more dining options or amenities available.

Sean

United States of America, September 2024

7.4/10

The hotel is conveniently located within walking distance to some great attractions and eateries. The rooms are spacious and quite comfortable, making for a pleasant stay. I did find the dining options to be a bit underwhelming with limited variety. Overall, it offers decent value for the price, but it could use improvement in the dining area.

Rooms

8.0

The rooms were spacious and comfortable, providing a relaxing environment for my stay.

Service

7.0

Service was satisfactory, though there were instances of miscommunication regarding some amenities.

Location

9.0

The location is quite convenient, allowing easy access to major attractions and local dining options.

Dining

5.0

I found the dining experience lacking as there was limited variety for breakfast, which could definitely be improved.